Your order will be processed within 2 working days, for international orders allow an extra 24 hours due to time differences.

We use UPS to ship all items to the US. For extended postcodes we use UPS. All the parcels are sent via UPS Next Day from your dispatch confirmation email (this does not include weekend delivery).

PLEASE NOTE: The delivery times are expected but not guaranteed. Free shipping over a certain amount spent applies to most of the US, small exclusions apply due to zone charges from our shipping company. During busy periods parcels can take from 1-2 days for processing and dispatch. If you have not received your order in 4 working days from dispatch email, please contact us via our contact form or send an email to usmaximbeautyraleigh@gmail.com.

PLEASE NOTE: we are not responsible for incorrectly entered information at check out. If you have entered your address incorrectly and not contacted us to change this before the item is shipped, you will have to wait until the package has returned back at our warehouse before we can refund the goods or arrange to resend – p&p to be paid by customer for re-shipping.

WE SHIP TO MANY DESTINATIONS

We ship all international parcels via UPS. Please allow 5-15 working days to receive your item. Average delivery is up to 10 working days. If you have not received your item in 15 working days please email usmaximbeautyraleigh@gmail.com with your full name and order number. Please allow up to 24 -48 hrs response time. Please allow due to time difference 1 extra day to process your order before it will be shipped. Some international orders have taken as long as 25 working days to arrive due to the country’s strict customs, unfortunately we don’t have any control over this. If you are in a rush please do select express shipping if available. Our shipping costs are based on weight & size of products. Orders may be subject to import duty and tax, dependent of the country.

PLEASE NOTE: We are not responsible for incorrectly entered information at check out. If you have entered your address incorrectly and not contacted us to change this before the item is shipped. You will have to wait until the package as returned back at our warehouse before we can send it again. US MAXIM BEAUTY SUPPLY OF NC will not be held responsible if any duty or taxes applied are not paid by the receiver and the consignment is refused/held or destroyed at customs. No refund will be offered.