Cancellation after submitting your order cannot be accepted. Once you have submitted an order, we cannot amend an order or add to it. Due to the speed we process orders, the items may already be dispatched.

If you have received the wrong item and are in the US, we will resend out the correct item, the incorrect item will need to be returned. For all international orders if you receive the incorrect item, we may send you the correct item out or we will issue you a refund for the item you were missing. You must notify us about incorrect items received within 48 hours of receiving your parcel so that we can communicate together to resolve the issue. Please keep all of your packaging and packing slip to help us resolve this.

At this time US MAXIM BEAUTY SUPPLY OF NC cannot accept returns for all items due to the nature of some of our products. If opened these products will no longer be sterile and may be subject to cross-contamination and not fit for resale. Please message us to find out if your item qualifies for a return.
For items that you are able to return, they must be unused and in the same condition as when you purchased them. We cannot accept ANY returns on items that have been used or ‘tested’.

To return unwanted goods you should contact usmaximbeautyraleigh@gmail.com, advising the reason for returning these goods. If the goods have been unused and unopened and you are able to return the item, you will be liable for the cost of postage and packaging. Once we have received the item, please allow 7-10 working days for a full refund of the item.