If an item you purchase goes out of stock it will automatically be refunded to the same account you paid with. You will be notified if this happens.

If you have an item missing from any part of your order you must check and notify us within 48 hours of receiving your order. Send your query via email to usmaximbeautyraleigh@gmail.com including clear pictures of your packing slip. We will deal with the problem accordingly. Thank you.

You must send us a clear picture of the damaged item within 24 hours of receiving your parcel along with your order number in order for us to process your return. Once we receive this information we will resolve the problem as soon as possible for you.

Refunds will be credited in loyalty points for all goods purchased using loyalty points, under no circumstances will refunds be made to other payment methods. Orders partially purchased by loyalty points, will be refunded in full with loyalty points to customer accounts.